How Communicating with Cultural Competence Impacts Your Employee Engagement
In a remote or hybrid work environment, effective communication is crucial for building an elite team. As a leader, it is important to understand and appreciate cultural differences and incorporate them in pursuit of the overarching goal. This can be achieved by spending more time listening and asking for clarification on emotions and intent behind what is being said. Developing empathy and a genuine interest in your team members' experiences and backgrounds is key to building engagement and commitment. Avoid using stereotypes and structure language in a way that makes everyone feel welcomed and valued. Open dialogue and a feedback culture are essential for building a cohesive and engaged team. Empowering managers and engaging people are the formula for building an elite organization.
In a remote or hybrid work environment, effective communication is crucial for building an elite team. As a leader, it is important to understand and appreciate cultural differences and incorporate them in pursuit of the overarching goal. This can be achieved by spending more time listening and asking for clarification on emotions and intent behind what is being said. Developing empathy and a genuine interest in your team members' experiences and backgrounds is key to building engagement and commitment. Avoid using stereotypes and structure language in a way that makes everyone feel welcomed and valued. Open dialogue and a feedback culture are essential for building a cohesive and engaged team.
Timestamp
0:00:00 The challenge of communicating effectively in a remote or hybrid environment.
0:00:34 Operating from a position of understanding and inclusivity.
0:01:11 Listening and asking for clarification to build respect and trust.
0:02:31 Building empathy and embracing differences to drive engagement.
0:03:21 Applying cultural competence in communication for open dialogue and feedback.
Transcript
Communicating with Cultural Competence
Dr. Jim: [:Or is it a communication style that isolates and separates people? And this is a critical question because how you communicate is going to have a massive impact on your ability to build an elite team. This is where your ability to understand cultural differences is gonna come in and make a huge impact in your ability to galvanize and mobilize the team.
erstand when you are working [:So how do you do that? The way that you do that is by spending more time listening and asking for clarification on emotions, intent behind what's being said when you're asking for clarification. You're building respect and trust with your audience, and that's a way that you can actually build instant or build engagement and commitment over time.
eed to build your skills and [:Respecting and embracing those differences is going to be what drives everyone forward in building a culture that leads to an elite organization.
That's where you're not just inclusive, but you are committed and you're engaged to the pursuit of that goal.
When you're thinking about, how does that show up in your language? Yeah, you need to be careful or at least mindful of, not using stereotypes. You need to make sure that your language is structured in a way where everybody feels welcomed and valued.
he key thing to keep in mind [:without that.
The formula for building an elite team is simple. Your managers need to be empowered. Your people need to be engaged, and with both of those together, they help you build an elite organization.
