Creating a Culture that Listens and Acts on Employee Feedback

Summary:

CheeTung Leong emphasizes the importance of creating a culture of listening and acting on feedback within organizations. He compares this to a married couple who remain happily married despite not talking to each other, highlighting the need for meaningful dialogue between management and employees. Leong provides practical steps to establish open communication, encourage feedback, and take prompt action based on the feedback received. He also emphasizes the importance of recognizing positive behaviors and involving employees in decision-making processes. Leong suggests leveraging technology, such as employee feedback platforms and pulse surveys, to gather feedback efficiently and identify areas for improvement. By actively listening and taking meaningful action, organizations can foster a culture of continuous improvement and engagement.

Key Takeaways:

• Establish open communication through active listening to encourage employees to share their thoughts, ideas, and concerns.
• Act promptly and decisively based on the feedback received to demonstrate its real impact.
• Provide updates on the progress made and involve employees in decision-making processes to build trust and reinforce the value of feedback.
• Recognize positive behaviors and celebrate achievements to foster a positive feedback loop.
• Leverage technology, such as employee feedback platforms and pulse surveys, to gather feedback efficiently and identify areas for improvement.

Quotes:

"By valuing and acting upon feedback, you can drive engagement, boost productivity, and fuel continuous improvement."

"Encourage employees to share their thoughts, ideas, and concerns in a conversation."

"Act promptly and decisively based on the feedback that you've gotten."

"Creating a feedback culture requires consistent two-way communication and follow-up."

"Feedback isn't just about addressing problems. It's also about recognizing positive behaviors."

Timestamp

[0:00:00] Introduction to the importance of feedback in organizations

[0:00:28] Establishing open communication through active listening

[0:00:58] Taking prompt and decisive action based on feedback

[0:01:18] Providing updates and involving employees in decision-making

[0:01:48] Recognizing positive behaviors and celebrating achievements

[0:02:08] Emphasizing the importance of everyone's contribution

[0:02:28] Leveraging technology for efficient feedback gathering

[0:02:28] HR leaders' responsibility in creating a feedback-friendly environment